Contact us

Ask before you fund.

Questions about a package, a deposit that has not credited, or a withdrawal in review — all of it reaches the same desk by email.

Support hours

Mon – Fri, 09:00 – 17:00 PT

Messages sent outside these hours are answered on the next working day. Withdrawal reviews run on business days only.

Email

support@bloxfx.net

Documents and account queries

Support ticket

From your dashboard

Threaded, with a written record
Send an enquiry

Tell us what you need to know.

The form is sent to support@bloxfx.net from noreply@bloxfx.net.

Goes to the desk from noreply@bloxfx.net. We reply during Mon – Fri, 09:00 – 17:00 PT.

Office
701 West Georgia Street
Vancouver, BC V7Y 1C6
Canada
Before you write in
  • Deposit not credited? Have your transaction hash ready — we can trace it in seconds with it, and not at all without it.
  • Withdrawal pending? Check the BEP20 address on your profile matches the one you expect.
  • Changing your withdrawal address re-opens verification, so allow an extra day.
Security note

Blox Fx will never ask for your wallet seed phrase, private key or password. Any message that does is not from us — report it to support@bloxfx.net.

Quick answers

Most questions land here first.

Send USDT on BEP20 to the address in your dashboard and submit the hash. A person approves it once it has enough confirmations — usually within a few hours.